Shipping policy

Effective Date: 1 January 2026

 

 

1. Introduction

At IntelliHome ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.intellihomecorp.com.

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: [e.g., Free shipping on all orders over $50.]

    • Flat Rate Shipping: [e.g., $5 flat rate for orders under $50.]

  • International Shipping:

    • Standard International Shipping: [e.g., $15 flat rate.]

    • Customs and Duties:

      • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within [1-2 business days] (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before [5:00 PM EST] will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: [3-5 business days]

    • Expedited Shipping: [1-2 business days]

  • International Shipping:

    • Standard International Shipping: [7-14 business days]

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with reputable carriers to ensure your package arrives safely.

      • Domestic Carriers: [USPS, UPS, FedEx]

      • International Carriers: [DHL, FedEx International]

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:

    • After your order has been shipped, you will receive an email containing:

      • Tracking Number

      • Carrier Name

      • Link to Track Your Package

  • How to Track Your Order:

    • Visit www.intellihomecorp.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at intellihome@deren-distribution.com.

  • Lost Packages:

    • If your tracking information indicates that your package was delivered but you have not received it:

      • Verify the shipping address provided.

      • Check with neighbors or building management.

      • Contact us for further assistance.

8.2 Damaged Packages

  • Reporting Damage:

    • If your package arrives damaged:

      • Take photos of the damaged packaging and items.

      • Contact us within 7 days at intellihome@deren-distribution.com.

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • If any items are missing from your order:

      • Contact us within 7 days of receiving your package.

      • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • If a package is returned to us due to an incorrect address:

      • We will contact you to arrange reshipment.

      • Additional shipping charges may apply.

 

 

12. International Customs and Duties

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: intellihome@deren-distribution.com

  • Company Address:

    • [Your Company Name]

    • [Street Address]

    • [City, State/Province, ZIP/Postal Code]

    • [Country]

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with IntelliHome!

We appreciate your business and are committed to providing you with exceptional service.

Payment Options

Effective Date: 1 January 2026

 

 

1. Introduction

At www.intellihomecorp.com, we highly value your safety and convenience. We offer a variety of secure and easy-to-use payment methods that comply with all applicable laws and regulations in The United States.

 

 

2. Accepted Payment Methods

2.1 iDEAL

Secure Online Banking in the Netherlands

iDEAL allows you to make online payments in a secure and straightforward manner within your own bank's online banking environment. It is widely used in the Netherlands.

How it Works:

  • Step 1: Choose iDEAL as your payment method at checkout.

  • Step 2: Select your bank from the provided list.

  • Step 3: You will be redirected to your bank's login page to complete the payment.

  • Step 4: Follow your bank's instructions to authorize the transaction.

  • Step 5: Once the transaction is confirmed, you will be redirected back to our site, and we will send you a confirmation of your purchase.

 

 

2.2 Bancontact

Trusted Payment Service in Belgium

Bancontact is a reliable and established payment method in Belgium that enables safe and easy transactions.

How it Works:

  • Step 1: Choose Bancontact as your payment method at checkout.

  • Step 2: Enter your card details or scan the QR code with the Bancontact app.

  • Step 3: Confirm the payment by following your bank's security procedures.

  • Step 4: After the payment is confirmed, you will be redirected back to our site to receive a confirmation.

 

 

2.3 SOFORT Banking

Direct Banking Across Europe

SOFORT is a payment method that allows you to make direct online transfers from your bank account. It is available in multiple European countries and is known for its safety and immediacy.

How it Works:

  • Step 1: Select SOFORT Banking as your payment option at checkout.

  • Step 2: Choose your country and select your bank.

  • Step 3: Log in with your online banking credentials.

  • Step 4: Confirm the transaction using your usual authentication method (e.g., PIN or TAN).

  • Step 5: After the transaction, you will be redirected back to our site for order confirmation.

 

 

2.4 Credit and Debit Cards

We accept all major credit and debit cards:

  • Visa

  • Mastercard

  • American Express

How it Works:

  • Step 1: Select your preferred card option at checkout.

  • Step 2: Enter your card details, including the card number, expiration date, and CVV code.

  • Step 3: Your payment will be securely processed through our encrypted payment gateway.

  • Step 4: Once approved, you will receive an order confirmation via email.

 

 

2.5 PayPal

Secure Online Payments Worldwide

Pay quickly and securely using your PayPal account.

How it Works:

  • Step 1: Choose PayPal as your payment method at checkout.

  • Step 2: You will be redirected to the PayPal login page.

  • Step 3: Log in to your PayPal account and confirm the payment.

  • Step 4: After confirmation, you will be redirected back to our website with your order details.

 

 

3. Security and Data Protection

Your security is our highest priority. All transactions are encrypted and processed through secure payment gateways that comply with industry standards.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your personal and financial information during transmission.

  • PCI Compliance: Our payment processors are Payment Card Industry Data Security Standard (PCI DSS) compliant.

  • Privacy Policy: Please refer to our Privacy Policy for detailed information on how we handle your data.

 

 

4. Customer Support

If you encounter any issues or have questions about your payment, please do not hesitate to contact our customer service team.

  • Email: intellihome@deren-distribution.com

  • Address: 

3810 E. Sunshine Street, Suite 200

Springfield, MO 65809


Our support team is available to assist you Monday to Friday, 9 AM to 5 PM EST.

 

 

5. Compliance with United States Legislation

All our payment methods and processes strictly comply with the laws and regulations of United States.

 

 

6. Payment Confirmation

After completing your payment, you will receive:

  • Order Confirmation: An email containing your order details and confirmation.

  • Receipt: A digital receipt for your records.

If you do not receive a confirmation email within 1 hour, please check your spam folder or contact our customer service.

 

 

7. Currency

All transactions are processed in USD. If your bank account is in a different currency, your bank may apply currency conversion rates and fees.

 

 

8. Fraud Prevention

To protect our customers and maintain a secure shopping environment:

  • Verification: We may perform verification checks and request additional information before accepting an order.

  • Suspicious Activity: Orders suspected of fraud or unauthorized activity will be investigated, and appropriate action will be taken, which may include cancellation of the order.

 

 

9. Changes to Payment Options

We reserve the right to add or remove payment methods at any time. Updates will be posted on this page. We encourage you to review this Payment Options page regularly.

 

 

10. Terms and Conditions

By making a purchase on www.intellihomecorp.com, you agree to our Terms and Conditions and Return and Refund Policy.

 

 

IntelliHome

www.intellihomecorp.com

United States

1 January 2026

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